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A Picture is Worth a Thousand Words
Travelers no longer know what to expect on their trip - what are the new policies and procedures? will I have access to all the amenities? how should I plan differently than I maybe have before?
All of these questions provide an opportunity for us to be even more explicit about what guests can expect on their journey. There are pages and pages of FAQs but, show me. When you show me what to expect, I can better translate that into what that means for my journey and how to plan.
Show me what I can expect when I get to the airport.
Show me what I can expect when I pick up my car
Show me what the check-in experience looks like.
Show me.
I love this idea, even to walk through certain experience in video to help set a tone and idea of what to expect and really highlight what great experiences are still there!
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